Immediate Steps to Manage COVID-19

The impact from a potentially worsening COVID-19 outbreak to businesses could be severe, but taking steps now can help businesses better prepare, plan, and protect people and operations.

Summary

Review, test, and potentially update critical plans related to business continuity, crisis management, and crisis communications. While examining existing plans, consider the potential effects a worsening outbreak could have on employees, revenue, suppliers, reputations, and more and work with other stakeholders to prepare accordingly.

Pay particular attention to:

• Travel policies. If travel to affected areas is necessary, the CDC recommends avoiding contact with sick people; avoiding animals, animal markets, and meat and other animal products; and frequently washing hands. Returning travelers exhibiting symptoms should immediately seek care and avoid contact with others.
• Employee wellbeing. Monitor updates from public health officials and governments and keep employees informed and educated about the outbreak and any steps being taken to safeguard their health. Encourage employees to remain home when sick and telecommute if the outbreak worsens.
• Supply chains. Identify operational and revenue impacts from potential disruptions to key suppliers and vendors. Also consider the feasibility of sourcing goods, ingredients, and component parts from alternative suppliers.
• Insurance coverage. Review applicable insurance policies, prepare for potential claims, and consult your broker if you have questions.